Privacy Policy & Data Notice
1. Introduction & Overview
At Candy Novel Studio Inc. ("Candy Novel Studio", "we", "us", or "our"), operating the website candynovelstudio.com, we are committed to upholding transparency, consumer trust, and strict compliance with global data privacy frameworks, including the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and the General Data Protection Regulation (GDPR).
This Privacy Policy explains how we collect, use, process, and safeguard the information you provide when visiting our website, requesting our Free AI Video Starter Kit, or interacting with our cloud video synthesis platform.
2. Information We Collect
We only collect personal information that is reasonably necessary to provide you with the requested services and free resources. This includes:
- Direct Contact Data: When submitting forms for our Free AI Video Starter Kit or customer support, we collect your Full Name, Business Email Address, Phone Number, and Intended Video Production Use-Case.
- Technical & Usage Data: IP address, browser type, device identifiers, operating system version, and general non-precise geographic location (city/state level) to ensure destination integrity and system security.
- Cookies & Session Metrics: Essential and analytical cookies used to retain user interface preferences and ensure smooth navigation across our web assets.
3. How We Use Your Data
Your information is processed strictly for the following lawful business purposes:
- Delivering the Free AI Video Starter Kit, prompt cheatsheets, and temporary cloud render credentials directly to your verified email.
- Providing technical customer support, onboarding assistance, and answering inquiries submitted through our contact channels.
- Maintaining network security, preventing automated bot abuse, and verifying compliance with Google Ads Destination and Transparency guidelines.
- Analyzing aggregate, anonymized traffic trends to improve the responsiveness and stability of our cloud video rendering infrastructure.
4. Explicit Statement on No Sale of Personal Data (CCPA / CPRA)
Candy Novel Studio Inc. DOES NOT SELL, RENT, OR MONETIZE YOUR PERSONAL INFORMATION to data brokers, advertising aggregators, or third-party marketing networks. We have never sold consumer data and will not sell consumer data under any circumstances.
5. Data Retention & Cloud Security
We employ enterprise-grade TLS encryption in transit and AES-256 encryption at rest to safeguard user inputs. Information collected via our lead generation forms is retained only as long as necessary to fulfill the requested educational materials and customer service inquiries, after which it is archived or securely purged in accordance with our data lifecycle protocols.
6. Your Rights Under CCPA / CPRA & GDPR
Depending on your jurisdiction, you possess the following actionable rights regarding your personal records:
- Right to Know / Access: You may request a detailed report of the categories and specific pieces of personal information we have collected about you.
- Right to Deletion: You have the right to request the permanent erasure of your personal data from our operational databases.
- Right to Correction: You may request the rectification of inaccurate or incomplete contact records.
- Right to Non-Discrimination: We will never deny services, alter quality of service, or penalize any user for exercising their legal privacy rights.
7. Cookies and Tracking Technologies
Our website utilizes functional and performance cookies to measure page load speeds and retain your cookie consent banner preferences. You can manage or disable cookie tracking directly via your browser settings or through our on-site cookie preference interface.
8. Contact Our Data Protection Team
To exercise your privacy rights, request data deletion, or ask questions regarding this policy, please reach out directly to our designated compliance officer:
- Legal Entity: Candy Novel Studio Inc.
- Postal Address: 535 Mission St, 14th Floor, San Francisco, CA 94105, USA
- Privacy Email: [email protected]
- Toll-Free / Telephone: +1 (415) 798-2419
- Hours of Operation: Mon - Fri: 8:00 AM - 6:00 PM PST | Sat: 9:00 AM - 1:00 PM PST